Published: 24.04.2019 Updated: 31.03.2022

It is possible to replace damaged or mutilated euro and lats banknotes and coins with euro banknotes and coins at the Cashier's Office of Latvijas Banka free of charge. Latvijas Banka does not replace banknotes and coins of other countries.

Latvijas Banka replaces damaged banknotes subject to the following:

  • security features are discernible
  • the face value can be detected
  • there is no doubt as to their authenticity.

Torn banknotes are replaced where the remaining part of the banknote is larger than 51% of a whole banknote; it can be in one piece, or several parts of it can be glued together; there must be no doubt that the separate parts belong to the same banknote.

Should any banknote fail to meet the above requirements, the Bank shall mark it "Replacement refused" and, upon request of the customer, return it to him/her (with the exception of counterfeit banknotes).

Damaged coins are replaced subject to the following:

  • the inscription of the coin's face value is discernible
  • the coat of arms can be detected
  • there is no doubt as to their authenticity.

Should any doubt arise regarding the authenticity of the banknote or coin submitted for replacement or where the size of the remaining part of a torn banknote cannot be detected, or should there be any other cause for doubt, e.g. the banknote has been burnt, bleached, washed, or any security feature is missing, the banknote is accepted for an experts' opinion on the basis of the customer's application, and the banknote experts' commission of Latvijas Banka is to decide on its replacement. A reply is issued within a fortnight.

Latvijas Banka neither replaces nor reimburses any losses incurred on account of counterfeit banknotes and coins and does not return counterfeits to the customer but transfers them to the police.

Upon the replacement of damaged euro and lats banknotes and coins, Latvijas Banka has the right to request the person to present a passport or person's identification card (ID card).

Following the changes in the epidemiological situation and the relevant regulations in Latvia, the following procedure for providing services at the Cashier’s Office of Latvijas Banka at K. Valdemāra iela 1B is in force as of 1 April 2022:

A prior appointment for receiving services is no more required.

Important! When visiting the Cashier's Office of Latvijas Banka, it should be noted that:

  • persons subjected to home quarantine or isolation or having symptoms of respiratory infections are not allowed in the respective premises;
  • visitors may feel free to wear or not wear a face mask (its wearing is not an obligation);
  • it is advised to keep a distance of 2 metres;
  • the maximum number of customers allowed on the premises at any one time may be limited (by the security officer).